At YourDustyAttic.com, we strive to provide a seamless and enjoyable experience for both contractors and customers. However, we understand that sometimes things don’t go as planned, and you may need to request a refund for a booking. In this article, we’ll walk you through the process of requesting a refund on YourDustyAttic.com, including the requirements and instructions you’ll need to follow.
Requirements for a Refund
To request a refund on YourDustyAttic.com, you must meet the following requirements:
- The refund must be requested within 30 days of the booking.
- You must contact support through our live chat feature or by emailing alicia@ourdustyattic.com to request the refund.
- You must have photos or other proof of the incident that led to the refund request.
- You must contact YourDustyAttic.com directly, rather than asking the contractor for a refund.
Instructions for Requesting a Refund
To request a refund on YourDustyAttic.com, please follow these instructions:
- Gather your documentation: Before you contact support, make sure you have all the necessary documentation to support your refund request. This includes photos or other proof of the incident, the total charge for the booking, the booking number, and the last four digits of the card used to make the booking.
- Contact support: Once you have all the necessary documentation, contact support through our live chat feature or by emailing alicia@ourdustyattic.com. Make sure to include all the required information, including the photos, total charge, booking number, last four digits of the card used, and a brief description of why you are requesting a refund.
- Wait for a response: After you’ve submitted your request, one of our support agents will review your documentation and respond to your request within 1-2 business days. If additional information is needed, we will contact you using the email or phone number you provided.
- Receive your refund: If your refund is approved, we will process the refund to the original form of payment within 7-10 business days.
Important Notes
It’s important to note that if you have any issues with a contractor or a booking, you should contact YourDustyAttic.com directly rather than asking the contractor for a refund. We will work with you to resolve any issues and provide a fair and timely resolution.
In addition, please be aware that if you do not meet the requirements for a refund or do not provide sufficient documentation to support your request, we may not be able to process your refund.
In conclusion, requesting a refund on YourDustyAttic.com is a straightforward process that requires you to contact support with the necessary documentation and information. By following the instructions above and meeting the requirements for a refund, we will work with you to resolve any issues and provide a fair and timely resolution.